CUSTOMER SERVICE

CONTACT US

Standard Outerwear
1133 Norwood Rd. Suite #5
Cleveland, OH 44103
jeffcikra@gmail.com

TO ORDER

Mail deposit check with order information. We require one half down on all special order garments. The balance is due prior to delivery. 

SALES TAX

Customers must add state and local sales tax. See tax-rates.org for appropriate rates

DELIVERY TIMES

Orders are accepted in the order that they are received and confirmed. We ask for four to six weeks from the time that the order is confirmed.

GUARANTEE

Everything we make and sell is guaranteed.

RETURN POLICY

Our return policy lasts 15 days. We deal with returns on a case-by-case basis. With made-to-special garments, we charge half of the original deposit as a re-stocking fee. With in-stock purchased garments, we return the full purchase price. The item must be unused and in the same condition as received. Once your return is received and inspected, we will send a refund check to you.

SHIPPING INFORMATION

We use USPS to ship our orders. We use the USPS Postage Price Calculator to pre-determine shipping costs. Jackets, coats and vests use a 12 X 12 X 10.5 shipping box. Jackets weigh 4 lbs., coats weigh 5 lbs., vests weigh 3 lbs. We ship USPS Retail Ground™. Estimate delivery time is two business days. We only ship within the United States.

To return your product, you should mail your product to: 1133 Norwood Road, Unit 5, Cleveland, Ohio 44103.

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable service, or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

TERMS and CONDITIONS

The prices for our products are subject to change without notice. We may, in our sole discretion, limit or cancel quantities purchased.